We offer all the usual payment methods: PayPal, Klarna, credit card and Apple Pay.

Simply let us know by email that you’d like to cancel, and we’ll take care of it. Once the order has been handed over to the carrier, cancellation is no longer possible. In that case, we kindly ask you to return the items to us. Decants cannot be returned.

Within Germany, we ship your order as a DHL parcel (insured and tracked). If your order consists of decants, we send them as a DHL small parcel (including tracking). All shipments are sent with DHL GoGreen (carbon-neutral).

If you’ve already placed an order, you can see its current status in our most recent email.

If you haven’t ordered yet, you’ll find the estimated delivery time for each product on its product page.

If you order several products, the longest delivery time applies.

We’ll keep you updated by email whenever the status of your order changes.

Yes, that’s possible. Simply select this option at checkout.

For orders up to €39.00, shipping costs €3.90. Shipping within Germany is free on orders of €39.00 or more.

Items that have been unsealed cannot be returned. Unsealed means that the plastic film (original packaging) has been removed.

This also means that used or sprayed products unfortunately cannot be taken back.

If you’re unsure before ordering whether you’ll like a fragrance, you can order a decant (3 ml) beforehand or in addition, so you can test the fragrance before buying or opening the full size. If it’s not for you, you can then return the full size unopened.

No – for hygiene reasons, decants that we have filled especially for you are excluded from return.

Please refer to our cancellation policy.

Essence Garden

Trautnitz und Carnevali GbR

Elisabethstr. 7

68165 Mannheim

A sample is 3 ml of the original fragrance, filled into a glass atomiser.

We label each sample with its name and filling date. Unfortunately, the ingredients don’t fit on the small vials, so we’re happy to send them to you on request.

You’ll usually receive your order within 3–5 working days.

We note the filling date on each of our decants. Please use your fragrance samples within 6 months.

Our concept is built on high-quality products that we source from official distributors or directly from the brands themselves. All products offered in our shop are genuine and of the finest quality.